At Custom Napkins Now, we prioritize your satisfaction and strive to ensure a positive and seamless shopping experience. Below, you’ll find our core policies regarding refunds, returns, shipping, and membership benefits, designed to make your purchasing process smooth and worry-free.
Shipping
We’re committed to delivering your order accurately and on time. Upon order placement, you will receive an email with estimated production and delivery times. Standard production takes approximately 3–5 business days, depending on the complexity and size of the order.
Once produced, your order will be shipped to the address provided at checkout. Please ensure a physical address for timely delivery, as we are unable to ship to P.O. Boxes. Additionally, we offer shipping to APO/FPO addresses via USPS, though these may require additional delivery time.
Membership Program
Our exclusive membership program, Promo Pro, is designed for frequent customers seeking enhanced savings and benefits. For a monthly fee, Promo Pro members gain access to perks like unique packaging options, priority in order processing, discounted rates on high-volume purchases, and early access to new product releases and special promotions.
Promo Pro is a great option for event planners, businesses, or anyone needing blank luncheon napkins for recurring events. Membership benefits begin as soon as you sign up and are applied automatically at checkout.
Refunds and Returns
We stand behind the quality of our products. If there is an issue with your order due to a manufacturing error or defect, please contact us within 30 days of receiving your product to initiate a return or exchange. Our team will promptly assess the issue and work to resolve it.
In cases where a return is confirmed necessary, you will be responsible for the return shipping costs. Refunds will be processed within 4–5 business days once the returned product is received and inspected.